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Please open support ticket with https://radiantthemes.zendesk.com/hc/en-us/requests/new/ Make sure you include a valid purchase code with an active support for the theme.

We recommend using WordPress recommended hosting – https://wordpress.org/hosting for better performance. However, you can use any hosting of your choice and make sure to have below settings: PHP Version: 8.0 or greater MySQL Version: 5.6 or greater upload_max0_filesize = 64M memory_limit = 256M max_input_var = 3000 max_execution_time 300 allow_url_fopen ON Make sure admin-ajax.php is not blocked by your hosting. This is important to import demo designs. Import might NOT work correctly in WordPress.com and WpEngine hosting where they restrict plugin installation even from WordPress repository such as Unyson and Duplicator.Also your hosting must have cUrl enabled and wp-ajax.php unblocked. Please Note: Your domain or staging site must have SSL enabled to activate the theme and import demo from our server. Our server would reject any non ssl request. You won’t be able to activate theme or import demo if you try to to use Zippy on localhost or on a standalone ip. Demo import won’t work on WordPress.com hosting and Wpengine.com. If you plan to use those hosting then please don’t buy Zippy.

You shouldn’t use Zippy demo import on an existing website. Zippy demo import works best on fresh installation. During import, it’ll transfer everything you see in our demo to your site so during the process it might overwrite existing files and database.

No. you need to import demo designs by following documentation. After Zippy activation you need to create content and blog in Elementor as we used Elementor to create almost every section of the theme. It’s greater flexibility for you as you can edit and design even blog posts as per your likings.

No, you don’t need any premium plugin or PRO version of Elementor. Since Zippy has its own header and footer builder so it might conflict with Elementor Pro. It’s recommended to use free version of elementor.

You may need to check your Hosting’s speed (NOT just php values). In low cost Shared hosting they host thousands of websites under one account and shared means allotted resources are shared among all users. Same goes for unconfgured / unmanaged vps. If you don’t know how to speed up your vps or manage then take help of expert or listen to advice from our team. Taking an aws or vps with even 16 GB ram doesn’t guarantee it’ll act fast. We use plain shared hosting with just 2 GB ram and don’t use any premium cache plugin or service. We also use Cloudflare DNS and Cloudflare static cache. We use litespeed server along with litespeed cache ( free plugin ).

We provide 30 days unconditional refund if you don’t like the theme. No question would be asked. Just open a refund request from Themeforest (before that delete the theme installation and demo data) and you’ll get refund within 2 working days. If you don’t remove Zippy from your installation, we won’t be able to process your refund.

Themeforest license allows you to use a theme on a single domain. To use Zippy on multiple domains you need to buy additional licenses.

Yes, we do provide PAID customization service. We can design/ develop your site based on the designs provided with Zippy. We’re also open to provide you a completely unique design for your site.

No this is not a RTL theme.

Yes, Zippy is a fully translatable theme, so you can use polylang or wpml to translate the theme.